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| Topic |
Details |
| Topic 1 |
- Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
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| Topic 2 |
- Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
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| Topic 3 |
- ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
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| Topic 4 |
- Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
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| Topic 5 |
- High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q91-Q96):
NEW QUESTION # 91
An organization in a highly-regulated industry is considering adopting agile practices. The management team is concerned with maintaining compliance to regulatory requirements while empowering teams at every level to make key decisions.
Which approach would MOST LIKELY help the company overcome this challenge?
- A. Assess how competitors approach decision-making, and create a business case that highlights the return on investment from agile practices
- B. Establish an operating model for teams and individuals to understand their scope of control,and the types of decisions they can make
- C. Review and update operational policy documents to make reference to agile practices, and initiate a training programme to highlight the benefits of these practices
- D. Map strategic objectives to operational metrics, so that all teams understand how their work impacts the organization's compliance to regulatory requirements
Answer: B
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NEW QUESTION # 92
An organization is considering how a new service will be supported when it goes live. There are many teams contribute to the support of the service.
Which approach should the organization follow when creating a value stream to support the new service?
- A. Create one value stream for each support team
- B. Create one value for the entire set of support activities
- C. Create one value stream for every lifecycle phase of support requests
- D. Create separate value streams for practices, people, tools and suppliers
Answer: B
ย
NEW QUESTION # 93
An IT department in a large enterprise has been managing a service that is core to the enterprise's strategy and objectives. Recently, the quality of a service has been falling. Investigations have revealed that the service team works on resolving incidents, requests and problems, and also development, testing, and releasing new functionality. Due to the mixed workload, the team are unable to complete many tasks to the level of quality required.
Which approach would MOST LIKELY help in this situation?
- A. Reduce the demand for new functionality so that the overall workload is at a level that the service team can manage without becoming overwhelmed
- B. Adjust incident resolution and request fulfilment SLAs so that the customer service team has more time to resolve issues without breaking their formal commitments
- C. Outsource the incident, request and problem workload to a managed services provider, so that the service team can focus on developing new functionality quickly
- D. Use forecasting techniques to model workload over time and ensure that the team has the right number of people with required skills to meet the workload
Answer: D
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NEW QUESTION # 94
After completing an online training course, the employees of an organization are better equipped to utilize digital systems.
Which mid-level goal is supported by this training?
- A. Resilient operations
- B. Valuable investments
- C. Co-created value
- D. Fast development
Answer: C
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NEW QUESTION # 95
The IT team in a large enterprise is replacing an important application used for internal communication and collaboration. The team is very enthusiastic about the new application, and believe that it enables new and better ways of working. Pilot users, however, are reluctant to use the new features and just replicate old ways of working in the new system. How can a 'service mindset' improve the situation?
Answer:
Explanation:
By encouraging users to understand the features of the new application, and how it can contribute to achievement of the enterprise's objectives
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NEW QUESTION # 96
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